Castel Detect is speech recognition software, and includes features such as blended call center, call logging, call recording, call scripting, campaign management, escalation management, inbound call center, IVR / voice recognition, knowledge base, live chat, manual dialer, outbound call center, predictive dialer, progressive dialer, queue manager, virtual call center, Reporting/Analytics, and real-time chat. Castel Detect offers training via documentation, webinars, live online, and in person sessions. Castel Communications is a United States software company that was founded in 1982, and offers a software title called Castel Detect.
